We ship all orders using Royal Mail Tracked. Your tracking # will be sent as soon as your item is shipped. We try to dispatch your order as quickly as possible. Please allow 1-2 working days for your orders to be dispatched.

Once your orders have been dispatched please allow approximately 3 working days for UK delivery and 10 working days for International delivery. 

We are not responsible for delays caused by customs clearance processes or Royal Mail/other.

If your order is a gift, please shoot us an email and we'll be happy to include a personalised note.

We ship all orders using Royal Mail Tracked. Your tracking # will be sent as soon as your item is shipped. We try to dispatch your order as quickly as possible. Please allow 1-2 working days for your orders to be dispatched.

Once your orders have been dispatched please allow approximately 3 working days for UK delivery and 10 working days for International delivery. 

We are not responsible for delays caused by customs clearance processes or Royal Mail/other.

If your order is a gift, please shoot us an email and we'll be happy to include a personalised note.

• To be eligible for a return or exchange, your item must be unused and in the same condition and packaging that you received it. It must not be worn, washed or altered in any way. If you return an item to us marked with deodorant, makeup etc we will refuse your refund and return the item(s) back to you.

• Returns and exchanges will not be accepted if the original swing tag has been removed.  If you return an item without the original swing tag, we will refuse your refund and you will be charged to return the item(s) back to you.

• Any returns or exchanges that arrive after the 60 days are ineligible for return and will be reshipped to the customer upon receipt at our fulfilment centre. Please note, you will be liable for postage costs for us to return these item(s) to you.

• If you are exchanging an email please contact us to advise which item you would like in place of the original order. The new order must be of equal or more value.

• We reserve the right to refuse returns that are shipped after the 60-day grace period has expired or for items that are not returned to us in their original condition. 

• Your shipping costs will not be refunded. If you are paying in a currency other than GBP, exchange rates can fluctuate between the time of purchase and refund which may impact your refund amount.

• All European and international orders may be subject to import duties and taxes. We are unable to advise on these costs, as they are country specific. Please contact your local customs office to find out more information regarding taxes and duties, which are applied to orders delivered outside the UK. Responsibility for any import fees, duties and/or taxes that are incurred on the package rest with the customer.

We are so sorry that you received a faulty item! We triple-check each item before we send it out so please email customer support sj@vocusvit.com and provide photo evidence of the fault and we will work quickly to get this resolved for you.